Frequently Asked Questions
About CXR Company Services:
- Will you test my product for free even if we don’t have a current contamination problem?
- Can I choose whether to have my product x-ray inspected at my plant or at CXR’s plant? What products can CXR’s plant accommodate?
- Is your x-ray technician available to answer questions and help with product change-overs during leases?
- How soon can you get here?
- What is the knowledge level required to run the x-ray inspection equipment and what training is provided by CXR?
- What is the minimum and the maximum lease length CXR offers?
- See more FAQs about the ACCUVUE X-Ray Machine.
- See FAQs on Cabinet X-Ray Systems from the FDA.
Will you test my product for free even if we don’t have a current contamination problem?
Absolutely. Send us a sample of your product(s) along with as many possible contaminants as you wish and we will issue you a full report detailing the contaminants that can be detected in your product and the smallest size at which they can be safely detected. We will complete these tests in a timely manner and at absolutely no charge to you.
Can I choose whether to have my product x-ray inspected at my plant or at CXR’s plant? What products can CXR’s plant accommodate?
We will be happy to quote the cost of x-ray inspecting your product at your plant as well as at our plant. CXR’s plant is registered as an FDA Drug Establishment. We are not a cold storage facility. We can inspect cold product if it can be stored in refrigerated trucks while at our plant, but we do not have USDA inspectors on site.
Is your x-ray technician available to answer questions and help with product change-overs during leases?
For a daily lease, CXR’s technician remains at or near your location after set-up of the x-ray equipment and training of your personnel. If he is not on-site at the moment you need him, he can be there in minutes after receiving your call.
For longer leases, CXR’s technician sets up the x-ray inspection machine at your location, trains your personnel and answers any questions you may have. Once both you and the CXR technician are completely satisfied that you have all the information you need, you release the technician to return home. If any questions arise during the x-ray inspection you need only call CXR at 800-817-5763 for help. We will respond immediately.
We pride ourselves on our fast response. We will do everything in our power to be at your plant right when you need us. Many of our customers, when asked how soon they need us, respond “Yesterday!” We try to accommodate.
What is the knowledge level required to run the x-ray inspection equipment and what training is provided by CXR?
Your personnel do not need specialized knowledge or classroom training to run CXR’s x-ray inspection systems. Our inspection machines are quite simple to operate. CXR’s x-ray technician will show your employees how to safely turn the x-ray inspection machine on and off and run your product through the machine. CXR’s technician will use a seeded sample of your product to train your personnel in how to locate contaminated product using the x-ray inspection machine. The technician will make certain the x-ray inspection machine’s settings are optimized for your product. CXR’s technician will also show you how to use and read the pocket radiation dosimeters that we provide. He will answer any questions that you or your personnel have about the X-Ray Inspection System and how the inspection should be run.
What is the minimum and the maximum lease length CXR offers?
CXR offers a minimum lease of one 8 hour shift. You may lease CXR’s X-Ray Inspection Systems by the day, week, 2 weeks, or month. We offer an additional discount if your lease is for more than one month.
See more FAQs about the ACCUVUE X-Ray Machine.
See FAQs on Cabinet X-Ray Systems from the FDA.
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CXR Company, Inc.
P.O. Box 1114
2599 North Fox Farm Road
Warsaw, IN 46580
